Frequently asked questions
1. When will I get my order?
Orders are typically delivered within 6 to 10 business days from the time your order is confirmed. We work with trusted international shipping partners to make sure your package is handled carefully and arrives on time. Please note that delivery times may vary slightly depending on your location and any possible customs processes.
2. How much does shipping cost?
We are pleased to provide free international shipping on all orders. There are no hidden fees or extra charges at checkout. Our goal is to make your shopping experience as smooth and convenient as possible, so you can enjoy your products without worrying about additional costs.
3. Can I return or exchange an item?
We want every customer to be satisfied with their purchase. If your order arrives damaged, defective, missing, or incorrect, you may request either a full refund (including product and shipping cost) or a free reshipment. Please contact our support team within 7 days of receiving your order, and provide photos or videos of the issue along with the shipping slip and barcode.
Please note that customized products are non-refundable unless there is a clear quality issue. Normal wear, scratches, or small dents are not covered under our return policy.